Customer Service Representative
5 days ago
As a Customer Advisor at CarMax, you will play a vital role in delivering exceptional customer service by acting as a liaison between the customer and retail technician or mechanical associate. This position requires strong interpersonal, communication, and customer service skills to ensure a seamless experience for our customers.
Key Responsibilities- Meet and greet customers in a friendly manner, conveying exceptional customer service skills and empathy throughout the entire customer interaction.
- Assist Service/Customer Operators with incoming service calls when needed.
- Accurately interview and document customer concerns.
- Establish specific call times with customers to update them on the status of their vehicle and consistently meet those call time commitments.
- Create repair orders and route work to technicians or mechanical associates.
- Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.
- Consult with customers regarding needed repairs.
- Review repair orders for work performed and accuracy of all labor, parts, and sublet documentation for billing.
- Close and invoice repair orders.
- Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.
- Collect service payments and manage cash, including receiving and counting money.
- Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate.
- Ensure all customer concerns are addressed and resolved in a timely manner.
- Demonstrate exceptional interpersonal, communication, and customer service skills.
- Demonstrate exceptional telephone etiquette and active listening skills.
- Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
- Meet or exceed CarMax guidelines for customer satisfaction.
- Read, interpret, and transcribe data to maintain accurate records.
- Intermediate computer skills, including spreadsheet knowledge.
- Successfully work with associates in other departments within the store.
- Perform multiple duties in a high-energy, fast-paced working environment.
- Demonstrate above-average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
- Stay current in CarMax-provided training in all areas of the Service process.
- Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.
- Requires walking or standing for extended periods of time.
- Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
- Follow all CarMax, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment and proper waste disposal in required areas.
- Adhere to all CarMax policies, including but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.
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Customer Service Representative
3 weeks ago
Maple Shade, New Jersey, United States Holman Inc Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Representative to join our team at Holman Inc. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving issues, and ensuring a positive experience.Key ResponsibilitiesHandle incoming customer inquiries and...
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Customer Service Representative
5 days ago
Maple Shade, New Jersey, United States Holman Inc Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Representative to join our team at Holman Inc. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesHandle incoming customer inquiries and resolve...
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Customer Service Representative
6 days ago
Maple Shade, New Jersey, United States Smashburger Full timeAbout SmashburgerSmashburger is a fast-growing, fast-casual restaurant chain that offers handcrafted gourmet burgers, crisp entree salads, and decadent Haagen Dazs hand-spun milkshakes. We are built on an energetic, modern, and upbeat concept that values each employee's contributions.Job SummaryWe are seeking a Customer Service Representative to join our...
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Customer Service Representative
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Maple Shade, New Jersey, United States CSL Plasma Full timeJob SummaryCSL Plasma is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for preparing the donor, donor area, and equipment for the pheresis process.Main ResponsibilitiesPrepares the autopheresis machine for the pheresis process.Monitors the donor and the...
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Customer Service Representative
1 week ago
Maple Shade, New Jersey, United States CarMax Full timeJob Summary:As a Customer Advisor at CarMax, you will play a vital role in delivering exceptional customer service by acting as a liaison between the customer and retail technician or mechanical associate. Your primary responsibility will be to assist customers with their service needs, provide accurate information, and ensure a smooth experience from start...
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Customer Service Representative
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Customer Support Representative
1 week ago
Maple Shade, New Jersey, United States Holman Inc Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Support Representative to join our team at Holman Inc. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving issues, and ensuring their overall satisfaction with our services.Key ResponsibilitiesHandle incoming...
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Customer Service Ambassador
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Customer Engagement Center Service Supervisor
2 weeks ago
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Maple Shade, New Jersey, United States Holman Inc Full timeJob Title: Customer Engagement Center Service SupervisorAt Holman Inc, we are seeking a highly skilled and experienced Customer Engagement Center Service Supervisor to join our team. As a key member of our Customer Engagement Center, you will be responsible for supervising employees, carrying out supervisory responsibilities, and overseeing the day-to-day...
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Maple Shade, New Jersey, United States Holman Inc Full timeHolman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue driving what's right throughout the last century.Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding...
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Customer Support Specialist
6 days ago
Maple Shade, New Jersey, United States Bridgeway Benefit Technologies Full timeJob OverviewBridgeway Benefit Technologies is seeking a skilled Customer Support Analyst to join our Customer Success organization. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our Bridgeway product end-users.This is an exciting opportunity for a motivated and analytical individual who is...
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Automotive Service Technician
1 month ago
Maple Shade, New Jersey, United States Jiffy Lube Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Courtesy Technician to join our team at Jiffy Lube. As a key member of our service center, you will be responsible for providing exceptional customer service, ensuring quality workmanship, and maintaining a clean and safe work environment.Key ResponsibilitiesGreet guests and assist...
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Automotive Service Technician
1 week ago
Maple Shade, New Jersey, United States Car Vision Full timeAbout the RoleWe are seeking an experienced automotive service technician to join our team at Car Vision Maple Shade. As a key member of our service department, you will be responsible for performing high-quality repairs and maintenance on a variety of vehicles. If you have a passion for working with cars and a commitment to delivering exceptional customer...
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Sales and Service Professional
2 weeks ago
Maple Shade, New Jersey, United States CarVision Inc. Full timeJob OverviewAt Car Vision Inc., we're seeking a highly motivated and customer-focused Sales and Service Professional to join our team. As a key member of our sales team, you will be responsible for building strong relationships with clients, providing exceptional customer service, and driving sales growth.Key Responsibilities:Nurture long-term relationships...
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Automotive Service Technician
5 days ago
Maple Shade, New Jersey, United States Holman Inc Full timeKey Responsibilities:As a skilled Automotive Technician at Holman Inc, you will be responsible for performing high-quality repairs and maintenance on vehicles. Your expertise will be utilized to diagnose and repair complex issues, ensuring that our customers receive exceptional service.Requirements:* 1+ years of experience in an auto service center*...
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Automotive Service Technician
1 week ago
Maple Shade, New Jersey, United States Car Vision Full timeAbout the Role:We are seeking an experienced Automotive Service Technician to join our team at Car Vision Maple Shade. As a key member of our service department, you will be responsible for performing high-quality repairs and maintenance on a variety of vehicles. If you have a passion for working with cars and a commitment to delivering exceptional customer...
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Automotive Service Professional
3 weeks ago
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Supervisor - CEC Service Leader
2 weeks ago
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Optical Advisor
1 week ago
Maple Shade, New Jersey, United States EssilorLuxottica Full timeJob SummaryThe Eye Care Advisor is a key member of our team, responsible for delivering exceptional customer service and ensuring a seamless patient experience. As a representative of EssilorLuxottica, you will be the face of our brand, providing expert advice and guidance to customers on their eye care needs.Main ResponsibilitiesProvide exceptional customer...