Customer Engagement Center Service Supervisor

5 days ago


Maple Shade, New Jersey, United States Holman Inc Full time
Job Title: Customer Engagement Center Service Supervisor

At Holman Inc, we are seeking a highly skilled and experienced Customer Engagement Center Service Supervisor to join our team. As a key member of our Customer Engagement Center, you will be responsible for supervising employees, carrying out supervisory responsibilities, and overseeing the day-to-day operation of the call center.

Key Responsibilities:
  • Coach and support CEC Coordinators in effectively applying their knowledge and skills.
  • Assist in establishing CEC strategic goals and action plans.
  • Assist in creation and delivery of motivational and incentive programs, and adherence to personnel policies and standards.
  • Train CEC Coordinators on the processes, policies, and procedures of the CEC.
  • Assist in the development of script and call-handling strategies.
  • Monitor CEC team productivity and quota levels, and recommend policy changes or training to improve performance.
  • Create and distribute the weekly/monthly schedule for the CEC team in a timely manner.
  • Monitor equipment performance and report need for new equipment.
  • Prepare CEC Coordinator productivity reports related to the status and productivity of the CEC team, including the monthly appointment show report.
  • Attend meetings with dealership management (as designated by CEC Manager) to review opportunities to expand CEC functions.
  • Assist with the development and administration of department performance reviews.
  • Participate in employee recruiting, development, evaluation, and work planning.
  • Handle escalated calls from CEC coordinators as related to difficult situations.
  • Assist CEC team in placing outbound calls to customers who are past due for service, have open recalls, have special order parts in stock, or are due for service, when needed.
  • Assist CEC team in answering phone calls and/or returning phone calls from customers who are calling to set up appointments with our service centers, when needed.
  • Complete all payroll and any payroll-related issues on a timely basis.
  • Conduct periodic one-on-one coaching sessions with all CEC coordinators.
  • Punctual, regular, and consistent attendance. Maintains a professional image and demeanor. Leads by example.
  • Complete other duties as assigned.
Requirements:
  • Strong working knowledge of Microsoft Office programs.
  • Effective time management and organization skills.
  • Ability to work under pressure and able to operate in a multi-task environment.
  • Ability to communicate effectively, both orally and in writing, to all levels of employees and customers.
  • Team facilitation and training skills.
  • Strong decision-making skills.
  • Is adaptable to and supportive of change, willing to work extra hours when needed.
Education and/or Experience:

Bachelor's degree (B.A.) from four-year college or university; or one or two years related experience and/or training; or equivalent combination of education and experience. One to two years of management or supervisory experience preferred. Dealership experience a plus. Two to five years of customer service experience.

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $67,125.00 USD annually for full-time employees. The annual compensation range is comprised of base pay earnings.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



  • Maple Shade, New Jersey, United States Holman Inc Full time

    Job Title: Customer Engagement Center Service SupervisorHolman Inc. is a global automotive services organization that values its employees and customers. We are seeking a highly skilled and experienced Customer Engagement Center Service Supervisor to join our team.Job Summary:The Customer Engagement Center Service Supervisor will be responsible for...


  • Maple Shade, New Jersey, United States Holman Inc Full time

    Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue driving what's right throughout the last century.Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding...


  • Maple Shade, New Jersey, United States Holman Inc Full time

    Job Title: Supervisor - CEC ServiceHolman Inc is a global automotive services organization that values its employees and strives to provide a rewarding career and better life for them. We are seeking a highly skilled and experienced Supervisor - CEC Service to join our team.Job Summary:The Supervisor - CEC Service will be responsible for supervising...


  • Maple Shade, New Jersey, United States Holman Inc Full time

    Job SummaryHolman Inc is seeking a highly skilled and experienced CEC Supervisor to lead our Customer Engagement Center team. As a key member of our organization, you will be responsible for supervising employees, carrying out day-to-day operations, and ensuring exceptional customer service.Key ResponsibilitiesCoach and support CEC Coordinators in...


  • Maple Shade, New Jersey, United States David's Bridal Full time

    Customer Service Representative Job DescriptionAt David's Bridal, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service and support throughout their shopping journey.Key...


  • Maple Shade, New Jersey, United States Holman Inc Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Support Representative to join our team at Holman Inc. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesHandle incoming customer inquiries and resolve...


  • Maple Shade, New Jersey, United States CSL Plasma Full time

    Job SummaryCSL Plasma is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for preparing the donor, donor area, and equipment for the pheresis process.Main ResponsibilitiesPrepares the autopheresis machine for the pheresis process.Monitors the donor and the...


  • Maple Shade, New Jersey, United States CarMax Full time

    Job Summary:As a Customer Advisor at CarMax, you will play a vital role in delivering exceptional customer service by acting as a liaison between the customer and retail technician or mechanical associate. Your primary responsibility will be to assist customers with their service needs, provide accurate information, and ensure a smooth experience from start...


  • Maple Shade, New Jersey, United States CarMax Full time

    Job SummaryAs a Customer Advisor at CarMax, you will play a vital role in delivering exceptional customer service by acting as a liaison between the customer and retail technician or mechanical associate. This position requires strong interpersonal, communication, and customer service skills to ensure a seamless experience for our customers.Key...


  • Maple Shade, New Jersey, United States Papa John's Full time

    Job SummaryAs a Delivery Driver at Papa John's, you will be responsible for delivering products to customers in a safe, courteous, and timely manner. You will work as part of a team to ensure excellent customer service and maintain a clean and organized work environment.Key Responsibilities Perform duties including pre-delivery vehicle preparation, learning...


  • Maple Shade, New Jersey, United States Holman Inc Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Support Representative to join our team at Holman Inc. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving issues, and ensuring a positive experience.Key ResponsibilitiesHandle incoming customer inquiries and...


  • Maple Shade, New Jersey, United States Deborah Heart and Lung Center Full time

    Job Details Job Summary Position Overview: We are seeking a skilled Clinical Laboratory Specialist to perform routine and special diagnostics testing and lab procedures in various sections of the Clinical Laboratory at Deborah Heart and Lung Center. The ideal candidate will have a strong background in medical technology and excellent customer service...


  • Maple Shade, New Jersey, United States Smashburger Full time

    About SmashburgerSmashburger is a fast-growing, fast-casual restaurant chain that offers handcrafted gourmet burgers, crisp entree salads, and decadent Haagen Dazs hand-spun milkshakes. We are built on an energetic, modern, and upbeat concept that values each employee's contributions.Job SummaryWe are seeking a Customer Service Representative to join our...


  • Maple Shade, New Jersey, United States CSL Plasma Full time

    Job SummaryWe are seeking a highly skilled Medical Operations Supervisor to oversee the reception and registration processes for our plasma donors. This role requires strong leadership and communication skills, as well as the ability to work in a fast-paced environment.Key ResponsibilitiesSupervise reception and medical staff to ensure efficient and safe...


  • Maple Shade, New Jersey, United States Holman Inc Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Support Representative to join our team at Holman Inc. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving issues, and ensuring their overall satisfaction with our services.Key ResponsibilitiesHandle incoming...


  • Maple Shade, New Jersey, United States Jiffy Lube Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Courtesy Technician to join our team at Jiffy Lube. As a key member of our service center, you will be responsible for providing exceptional customer service, ensuring quality workmanship, and maintaining a clean and safe work environment.Key ResponsibilitiesGreet guests and assist...

  • Registered Nurse

    2 weeks ago


    Maple Shade, New Jersey, United States The Palace Care Center Full time

    The Palace Care Center is seeking a compassionate and dedicated Registered Nurse to provide outstanding patient care and support in our skilled nursing facility. As a RN Supervisor, you will be responsible for ensuring the highest level of care for our residents, while also providing emotional and psychological support to patients and their...


  • Maple Shade, New Jersey, United States Beringer Technology Group Full time

    Customer Success ManagerBeringer Technology Group is seeking a highly motivated and customer-focused individual to join our team as a Customer Success Manager. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our valued clients. Your primary role will involve building strong relationships with clients,...


  • Maple Shade, New Jersey, United States Holman Inc Full time

    Key Responsibilities:As a skilled Automotive Technician at Holman Inc, you will be responsible for performing high-quality repairs and maintenance on vehicles. Your expertise will be utilized to diagnose and repair complex issues, ensuring that our customers receive exceptional service.Requirements:* 1+ years of experience in an auto service center*...


  • Maple Shade, New Jersey, United States Holman Inc Full time

    Unlock Your Potential as a Skilled Automotive TechnicianHolman Inc, a global leader in automotive services, is seeking a highly skilled and experienced Automotive Technician to join our team. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest level of vehicle quality.Key...