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Customer Support Representative

4 weeks ago

Maple Shade, New Jersey, United States Holman Inc Full time
Job Summary

We are seeking a highly skilled and motivated Customer Support Representative to join our team at Holman Inc. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving issues, and ensuring their overall satisfaction with our services.

Key Responsibilities
  • Handle incoming customer phone calls and respond to inquiries in a timely and professional manner.
  • Resolve customer complaints and issues in a fair and efficient manner.
  • Process policy changes, answer billing questions, and issue insurance documents and certificates.
  • Assist the sales team by organizing and scanning required insurance policy documents and customer information.
  • Participate in efforts to maximize renewal retention by monitoring policy expiration reports, placing outbound renewal calls, and engaging in coverage discussions.
  • Work closely with management to help achieve premium, retention, and growth targets for all lines of business.
  • Act as a brand ambassador for the insurance group at all Holman functions and across the organization.
  • Interact with account representatives and customer service personnel to help the business meet its growth and service objectives.
Requirements
  • Four-year college degree or demonstrated equivalent experience.
  • Property & Casualty Insurance License.
  • Property and Casualty insurance experience is preferred but not required.
  • Candidates must have an insurance license or be able to sit for and pass state licensing exams for both Property and Casualty.
  • Flexibility in work schedule, including some evening and Saturday hours.
  • Candidates must have a "get it done" attitude and be willing to adapt and change as the business grows.
  • Individuals must be highly organized and exceptional at following up on assigned tasks.
  • Become acquainted with and a robust user of the Agency Management System.
  • Individuals must be goal-driven, self-motivated, and comfortable with individual accountability while also being collaborative and comfortable working in a team environment.
  • Demonstrated ability to develop genuine relationships with selected business partners and fellow team members.
  • Excellent writing and communication skills.
Benefits

We offer a comprehensive benefits package, including health, vision, dental, life, and disability insurance, as well as a 401(k) plan with company match. Our time off benefits include paid time off, paid holidays, bereavement, and jury duty. We also offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.