Customer Support Specialist

4 weeks ago


Maple Shade, New Jersey, United States Bridgeway Benefit Technologies Full time
Job Overview

Bridgeway Benefit Technologies is seeking a skilled Customer Support Analyst to join our Customer Success organization. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our Bridgeway product end-users.

This is an exciting opportunity for a motivated and analytical individual who is passionate about technology and customer relationships. If you have a strong ability to communicate effectively, prioritize tasks, and manage time efficiently, we encourage you to apply.

Key Responsibilities:

  • Develop a comprehensive understanding of the Bridgeway products and services to efficiently triage and resolve client issues.
  • Serve as the main point of contact for customer inquiries and requests.
  • Log, track, and manage customer tickets from intake to completion.
  • Collaborate with internal teams and customer stakeholders to diagnose and respond to questions in a timely manner.
  • Develop and maintain relationships with customers by providing outstanding customer experience that leads to contract renewal and expansions.
  • Analyze, research, and consult with subject matter experts to resolve software issues.

Requirements:

  • Bachelors' degree in Information Technology, Business Information Systems, or a related discipline.
  • 2+ years of experience in a customer-facing, technical support role.
  • Strong analytical and problem-solving skills.
  • Exceptional verbal and written communication skills.
  • Quick learner who can confidently articulate software-related and technical concepts.
  • Ability to be task-oriented, to prioritize, and to manage time effectively.
  • Work independently with discipline and motivation to succeed in a virtual environment.

Bridgeway Benefit Technologies is an Equal Opportunity Employer.



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