Customer Support Specialist
4 weeks ago
Bridgeway Benefit Technologies is seeking a skilled Customer Support Analyst to join our Customer Success organization. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our Bridgeway product end-users.
This is an exciting opportunity for a motivated and analytical individual who is passionate about technology and customer relationships. If you have a strong ability to communicate effectively, prioritize tasks, and manage time efficiently, we encourage you to apply.
Key Responsibilities:
- Develop a comprehensive understanding of the Bridgeway products and services to efficiently triage and resolve client issues.
- Serve as the main point of contact for customer inquiries and requests.
- Log, track, and manage customer tickets from intake to completion.
- Collaborate with internal teams and customer stakeholders to diagnose and respond to questions in a timely manner.
- Develop and maintain relationships with customers by providing outstanding customer experience that leads to contract renewal and expansions.
- Analyze, research, and consult with subject matter experts to resolve software issues.
Requirements:
- Bachelors' degree in Information Technology, Business Information Systems, or a related discipline.
- 2+ years of experience in a customer-facing, technical support role.
- Strong analytical and problem-solving skills.
- Exceptional verbal and written communication skills.
- Quick learner who can confidently articulate software-related and technical concepts.
- Ability to be task-oriented, to prioritize, and to manage time effectively.
- Work independently with discipline and motivation to succeed in a virtual environment.
Bridgeway Benefit Technologies is an Equal Opportunity Employer.
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