Service Advisor

4 days ago


Aberdeen, Maryland, United States Preston Automotive Group Full time
{"title": "Service Advisor", "content": "Job Summary

As a Service Advisor with the Preston Automotive Group, you will play a critical role in providing exceptional customer experiences in our service department. Your primary responsibility will be to act as the liaison between our technicians and customers, ensuring that all guests receive superior service and support.

Key Responsibilities
  • Review and manage service appointments, ensuring timely and efficient completion of work orders.
  • Provide clear and concise estimates of service time and costs to customers.
  • Communicate regularly with customers regarding the status of their vehicle, using their preferred communication method.
  • Advise customers on recommended maintenance and repair work to ensure their vehicle remains safe and reliable.
  • Collaborate with technicians and parts associates to ensure seamless communication and efficient workflow.
  • Develop and maintain product knowledge to effectively address customer inquiries and concerns.
  • Meet or exceed sales targets, while maintaining a focus on customer satisfaction.
  • Follow up with customers post-service to ensure their expectations have been met.
Requirements
  • Ability to provide exceptional customer service and support.
  • Strong communication and organizational skills.
  • Attention to detail and ability to multitask.
  • Valid driver's license and a safe driving record.
  • High school diploma or equivalent.
", "lang_code": "en"}

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