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Customer Service Representative

1 month ago

Salisbury, Maryland, United States Ahold Delhaize Full time
Job Title: Admin II B&M Customer Care Representative

Ahold Delhaize USA, a leading food retailer, is seeking a highly skilled Admin II B&M Customer Care Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to both internal and external customers.

Key Responsibilities:
  • Manage level 2 customer support and escalations
  • Provide direct support to store personnel and customers
  • Enhance customer loyalty through engagement via phone and email
  • Provide clear information or direction with regard to actions required by customers
  • Support Admin I with escalated inbound customer calls and case research
  • Provide daily on-the-fly training with admins as needed
  • Work with customers and stores to document, resolve, and/or escalate problems
  • Take ownership of all calls and cases/tickets opened
  • Escalate complex and/or high-priority problems to appropriate coworkers, support groups, or vendors
Qualifications:
  • High School or equivalent
  • Associate's or Bachelor's Degree
  • Prior call center experience preferred

Ahold Delhaize USA is committed to providing a diverse and inclusive work environment. We believe in total wellness, which encompasses a blend of physical, financial, and emotional wellness. We offer a collaborative and dynamic work environment where our associates are valued and empowered to learn, grow, and deliver at all levels of the business.