Customer Service Representative

4 weeks ago


Salisbury, Maryland, United States Sherwin-Williams Full time
Job Summary

As a Customer Service Representative at Sherwin-Williams, you will play a critical role in delivering exceptional customer experiences and driving sales growth. You will work closely with wholesale and retail customers to understand their needs, provide expert product recommendations, and ensure timely resolution of any customer concerns.

Key Responsibilities:

  • Provide exceptional customer service, ensuring high levels of customer satisfaction
  • Determine customer needs and present appropriate products and services
  • Process sales transactions accurately and consistently
  • Meet or exceed sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull and stock products from the sales floor or warehouse
  • Tint and mix products to customer specifications
  • Load and unload delivery trucks
  • Assist in making deliveries, as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales

Requirements:

  • Must be at least 18 years old
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to read, write, comprehend, and communicate in English
  • Must be able to read, write, comprehend, and communicate in Spanish
  • Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends

Preferred Qualifications:

  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one year of experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint-related products
  • Have previous work experience operating tinting and mixing equipment


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