Front Desk Manager

3 days ago

Scottsdale, Arizona, United States Sonesta International Hotels Full time
Job Title: Front Desk Manager

At Sonesta International Hotels, we are seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our guests.

Key Responsibilities:
  • Manage all aspects of the front office, including guest registration, bell services, business center, telephone services, concierge services, and guest reservations.
  • Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions, and guest information.
  • Responsible for the supervision of the security of cash, credit card transactions, and guest information.
  • Work with the hotel's property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.
  • Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff.
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
  • Supervise the daily execution of the gift shop and ensure it is stocked and maintained in an orderly and appealing manner.
  • Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
  • Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s).
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Regularly sell hotel rooms through direct client contact.
  • Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.
Requirements:
  • High School diploma or equivalent required.
  • Two years of previous hotel experience required.
  • Previous background from the extended stay industry preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
  • Problem solving, reasoning, motivating, organizational and training abilities preferred.
  • Will be required to obtain a ServSafe certification.
  • May be required to obtain a TIPS certification.
  • Experience with Microsoft Office and Opera systems required.
  • Valid driver's license required.
Benefits:
  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance

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