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Front Desk Associate

2 months ago

Scottsdale, Arizona, United States Hilton Grand Vacations Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Hilton Grand Vacations. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests and owners, ensuring a positive and memorable experience from check-in to check-out.

Main Responsibilities
  • Guest Check-in and Check-out: Process guest arrivals and departures, ensuring accurate and efficient check-in and check-out procedures.
  • Customer Service: Respond to guest requests and resolve any issues in a timely and professional manner.
  • Reservation Management: Assist guests with reservations, changes, and cancellations.
  • Financial Transactions: Generate invoices, collect payments, and maintain accurate financial records.
  • Safety Deposit Box Management: Maintain the security and integrity of guest safety deposit boxes.
  • Communication and Coordination: Receive and respond to guest requests, housekeeping, and maintenance work orders.
  • Team Collaboration: Work closely with colleagues to ensure seamless execution of daily duties and checklists.
  • Supply Management: Maintain a well-stocked front desk with necessary supplies.
Requirements
  • Customer Service Experience: Prior experience in customer-facing roles, preferably in hospitality or a related field.
  • Education: High school diploma or equivalent required.
  • Communication Skills: Proficient in English, both verbally and in writing.
  • Multi-tasking and Adaptability: Ability to prioritize tasks, adapt to changing situations, and work effectively in a fast-paced environment.
  • Flexibility: Willingness to work a variety of shifts, including weekends and holidays, as needed.
What We Offer
  • Competitive Compensation: Competitive hourly base pay and opportunities for advancement.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision coverage.
  • Professional Development: Opportunities for training, education, and career growth.
  • Work-Life Balance: Supportive work environment that encourages work-life balance and employee well-being.