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Client Relations Coordinator

2 months ago

Westminster, Colorado, United States Ledgent Full time

We are seeking a dedicated Client Relations Coordinator who excels in nurturing and sustaining customer partnerships. In this position, you will utilize your expertise and decision-making skills to effectively assist our clients while collaborating with various departments such as Sales, Inventory, and Finance.

Primary Responsibilities:

  • Accurately manage and process customer orders, quotes, and sample requests.
  • Deliver timely and courteous responses to customer service inquiries.
  • Keep customers informed about the status of backorders.
  • Administer and update special pricing in our systems.
  • Input new customer information and maintain database accuracy.
  • Coordinate and monitor all repair and rental orders.
  • Prioritize orders as necessary to fulfill customer needs.
  • Provide customers with requested MSDS, literature, and other relevant materials.
  • Work alongside internal teams to ensure outstanding customer satisfaction.
  • Maintain professional business conduct and enhance the company’s reputation.
  • Ensure compliance with AS/ISO procedures and regulatory requirements.
  • Execute additional customer service-related duties as required.

Required Qualifications:

  • High school diploma or equivalent is mandatory.
  • A minimum of 1 year of experience in customer service, preferably in a high-volume call and email setting; experience in distribution or manufacturing is advantageous.
  • Proficient in Microsoft Office Suite, ERP, and CRM software.
  • Exceptional verbal and written communication abilities.
  • Strong listening skills with the capacity to ask relevant questions.
  • Ability to perform well under pressure in a dynamic environment.

All qualified candidates will be considered for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We evaluate all qualified applicants, including those with criminal histories, in accordance with state and local laws.