Fitness Center Ambassador

5 days ago


Chelsea, Massachusetts, United States Planet Fitness Full time

**Job Summary:** The Membership Experience Specialist will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

**Responsibilities:*

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
    • Facilitate needed updates to members accounts.
    • Respond to member questions & concerns in a timely & professional manner & elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

**Requirements:** Must be fluent in both English and Spanish, customer service background preferred, basic computer proficiency, passion for fitness and health, upbeat and positive attitude, punctuality and reliability is a must.

**Physical Demands:** Continual standing and walking during shift, continual talking in person or on the phone during shift, must be able to occasionally lift up to 50 lbs.



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