Customer Service Ambassador
5 days ago
Job Overview
The Member Services Representative role at Planet Fitness is an exciting opportunity to deliver exceptional customer service and create a positive member experience. As a key member of our team, you will be responsible for providing high-level service and support to our members, prospective members, and guests.
Key Responsibilities
- Deliver exceptional customer service to members, prospective members, and guests
- Manage front desk activities including answering phones, checking members in, new member sign-up, and facilitating updates to member accounts
- Assist in maintaining the neatness and cleanliness of the club
Requirements
- Must be fluent in both English and Spanish
- Customer service background preferred
- Basic computer proficiency
- A passion for fitness and health
- Punctuality and reliability is a must
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations
- Strong listener with the ability to empathize and problem solve
- Demonstrate diplomacy in all interactions while using appropriate behavior and language
- Current CPR Certification required
- High School diploma/GED equivalent required
Compensation Package
- Estimated salary range: $42,000 - $62,000 per year, depending on location and experience
- Bi-Weekly Team Production Bonus & Monthly Mystery Shop Bonuses
- FREE Black Card membership after 30 days of employment
- Full-Time eligible for 50% Company paid benefits after 90 days of employment
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