Customer Engagement Specialist
2 weeks ago
Location: Remote
Department: Sales
Overview
As an Outbound Customer Service Representative, you will embody our mission to enhance lives with dignity and purpose by promoting our unique products and services. We seek a driven individual with a passion for sales and a commitment to improving healthcare outcomes for our clients. In this role, you will serve as the voice of our organization, educating customers about the advantages of our innovative healthcare solutions and assisting them in finding the right options for their needs. If you are dedicated to making a positive impact in people's lives and excel in a dynamic sales environment, we encourage you to consider this opportunity.
Key Responsibilities
Service Delivery - 90%
- Proactively reach out to consumers via phone to introduce our unique products and illustrate how they can enhance their quality of life.
- Establish rapport and trust with consumers by offering tailored consultations and addressing their individual needs and concerns.
- Guide consumers through the purchasing journey, answering inquiries, resolving issues, and providing product recommendations to ensure a smooth customer experience.
- Adhere to established call protocols and scripts to maintain accurate and consistent communication with customers.
- Keep current with product knowledge, processes, and systems to ensure compliance with operational procedures.
- Maintain precise consumer records within the operating system.
- Engage in Quality Coaching sessions with your Supervisor and integrate feedback into consumer interactions.
- Collaborate cross-functionally with teams, including product development and quality, to gather consumer feedback and contribute to product enhancements.
- Participate actively in team meetings as required.
- Engage in all scheduled customer service or sales training initiatives.
- Share insights and partake in best practice discussions with team members.
- Contribute to special projects as assigned by your supervisor.
- Effective verbal and electronic communication skills.
- Ability to use a headset.
- Capacity to sit for extended periods (6-8 hours).
- Willingness to work beyond 40 hours when necessary.
- Goal-oriented; self-motivated with the ability to collaborate within a team.
- Ability to operate within compliance guidelines relevant to the healthcare sector.
- Minimum of 1 year of relevant experience.
- Proven ability to exercise independent judgment.
- Experience in customer service, inside sales, collections, or other call center roles preferred.
- Prior experience in the healthcare industry is advantageous.
- Bachelor's degree is mandatory.
- Proficiency in computer applications including Microsoft Word, Excel, Outlook, web-based tools, Five9, and Windows navigation.
- Consultative selling abilities.
Hollister Incorporated is an independent, employee-owned enterprise dedicated to the development, manufacturing, and marketing of healthcare products globally. The company leads the charge in advancing innovative solutions for ostomy care, continence care, and critical care, while also providing educational resources for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister operates manufacturing and distribution centers across three continents and serves nearly 80 countries. Guided by its mission to enhance lives with dignity and purpose, Hollister strives to grow and thrive as an independent, employee-owned organization, while fostering personal growth among its team members.
Hollister is an equal opportunity employer - M/F/Veteran/Disability
Job Req ID: 33231
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