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Customer Relations Specialist

2 months ago

Libertyville, Illinois, United States McGrath Acura of Libertyville Full time
Job Overview

McGrath Acura of Libertyville is seeking a skilled BDC Representative to act as a bridge between our organization and both existing and prospective clients.

**Family Owned with Excellent Benefits and Opportunities for Advancement**

Key Responsibilities

  • Handle a high volume of incoming and outgoing calls efficiently
  • Utilize communication scripts to address various topics effectively
  • Assess customer needs, clarify details, investigate issues, and offer solutions or alternatives
  • Capitalize on opportunities to promote additional products when appropriate
  • Establish lasting relationships and engage clients by going above and beyond
  • Maintain accurate records of all interactions in our call center database
  • Participate in educational workshops to enhance skills and performance
  • Achieve personal and team qualitative and quantitative objectives

Required Skills

  • Prior experience in a customer service capacity
  • Proven track record of exceeding performance targets
  • Excellent verbal communication skills and active listening abilities
  • Familiarity with customer relationship management (CRM) systems
  • Strong customer orientation and ability to adapt to various personality types
  • Capability to manage multiple tasks, prioritize effectively, and utilize time efficiently

Employee Benefits

  • 401k with Matching Contributions
  • Comprehensive Health Insurance (including Dental and Vision)
  • Paid Time Off
  • Opportunities for Professional Growth