Healthcare Customer Service Specialist

2 weeks ago


Libertyville, Illinois, United States Balance Health Full time
Job Overview

ABOUT BALANCE HEALTH

At Balance Health, we are dedicated to enhancing the well-being of our patients through exceptional care and innovative practices. With a commitment to providing top-tier medical services, we strive to create a supportive and patient-centered environment. Our core values include integrity, excellence, and compassion, guiding us as we expand our reach and services.

POSITION SUMMARY

We are seeking a Healthcare Customer Service Specialist who will play a vital role in welcoming patients, managing appointment schedules, and ensuring a smooth checkout process. This position also involves assisting with various administrative tasks as needed.

KEY RESPONSIBILITIES

  • Conduct patient interviews to collect medical histories and update records accordingly.
  • Welcome patients and address individual inquiries as they arise.
  • Gather essential information, including insurance details, co-payments, and outstanding balances.
  • Perform administrative duties and cross-train on front desk responsibilities to provide support when necessary.

SCHEDULE

The typical work schedule for this role is:

  • Monday to Friday

TRAVEL REQUIREMENTS

Local travel may be necessary to various locations within your designated area. While primarily assigned to a specific region, occasional travel outside of this area may be required to support organizational needs. Reliable transportation is essential for this role.

EDUCATIONAL REQUIREMENTS

  • A high school diploma or GED is required; additional education is a plus.
  • Medical Assistant certification with two years of experience in a healthcare setting is preferred.

QUALIFICATIONS

  • Basic proficiency in computer systems and office equipment.
  • Strong communication and customer service skills.
  • Demonstrated work ethic and initiative.
  • Ability to work collaboratively within a team environment.
  • Patient-centered approach with a focus on problem-solving.
  • Effective organizational and prioritization skills.
  • Commitment to ongoing performance improvement.
  • Adaptability to thrive in a dynamic work environment.

BENEFITS

  • Comprehensive Medical, Dental, and Vision Plans.
  • Health Savings Account (HSA) with Employer Contributions.
  • Flexible Spending Account (FSA).
  • Generous Paid Time Off (PTO) Program.
  • 401(k) Plan with Employer Matching.
  • Employee Assistance Program.
  • Life and Accidental Death & Dismemberment Insurance.
  • Short-Term and Long-Term Disability Coverage.

PHYSICAL DEMANDS AND ENVIRONMENTAL FACTORS

This job description is intended to provide a general overview of the responsibilities and requirements of the position. Balance Health is committed to fostering an inclusive workplace and is an equal opportunity employer. We encourage individuals from diverse backgrounds to apply.

  • Regularly required to stand, sit, bend, and use hands for various tasks.
  • Specific vision abilities required include close vision and depth perception.
  • Must be able to lift and carry items weighing up to 25 lbs.

AMERICANS WITH DISABILITIES ACT (ADA) SPECIFICATIONS

Qualified individuals with disabilities may request reasonable accommodations to perform essential job functions. Upon receiving a request, the appropriate personnel will engage in a discussion to determine feasible accommodations that support the individual’s needs while maintaining operational efficiency.



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