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Operations Manager

2 months ago

Delray Beach, Florida, United States CVS Health Full time
Job Summary

The Operations Manager is a key member of the Store Management team at CVS Health, responsible for driving store execution and performance while building consumer loyalty through excellent customer service. This role requires strong leadership skills, initiative, and the ability to lead by example.

Key Responsibilities
  • Store Management
    • Overall store management, supervision, and policy implementation
    • Sales and inventory management
    • Employee staffing, training, and development
    • Financial management
  • Customer Service Leadership
    • Assist customers with their questions, problems, and complaints
    • Promote CVS customer service culture (greet, offer help, and thank)
  • Pharmacy Functions
    • Promotes a path to better health by engaging customers to learn about their health and medications
    • Educates customers about CVS services and products
    • Understands and follows applicable Federal and State laws, regulations, professional standards, and ethical principles
  • Leadership and Supervision
    • Lead others and work effectively with store crews
    • Supervise, assign, and direct activities of the store's crew
    • Effectively communicate information to store crew and supervisors in an open and timely manner
Requirements
  • Education
    • High School diploma or equivalent preferred but not required
  • Qualifications
    • Deductive reasoning ability
    • Advanced analytical skills
    • Computer skills
    • Advanced communication skills
    • Leadership, supervision, and influencing skills
    • Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Preferred Qualifications
  • Experience as a retail manager or supervisor
Benefits

CVS Health offers a comprehensive benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, employee stock purchase plan, term life insurance, short-term and long-term disability benefits, and paid time off.