Hotel Operations Manager

3 days ago


Delray Beach, Florida, United States Shaner Hotel Group Full time
Job Title: General Manager

Job Summary:

The General Manager is responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences, and driving financial performance. This role requires a strong leader who can motivate and inspire the hotel team to deliver superior results.

Key Responsibilities:

  • Develop and implement strategies to achieve hotel financial goals and budget targets.
  • Ensure payroll and purchasing controls are in place to maintain and exceed profit goals.
  • Lead employee performance to ensure productivity and a quality work environment.
  • Maintain complete knowledge of hotel features, room types, rates, and room availability.
  • Handle guest complaints and ensure guest satisfaction.
  • Recruit, motivate, and inspire the hotel team to deliver exceptional results.
  • Establish and maintain standards and procedures for cleaning and safe working conditions.
  • Work to ensure high scores for customer service, cleanliness, and other related items on all inspections.

Requirements:

  • High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.
  • Bilingual English/Spanish a plus.
  • Working knowledge of all hotel departments.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Knowledgeable of the property management system.
  • Knowledge of local activities and attractions appropriate for clientele.

About Shaner Hotel Group:

Shaner Hotel Group is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across 14 states and four countries. We partner with top hospitality brands and provide a range of services for investors, hotel owners, and brands.



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