Restaurant Operations Manager

6 days ago


Delray Beach, Florida, United States Steak n Shake Full time
Job Summary

The Restaurant Operations Manager is a key role within the Steak 'n Shake organization, responsible for leading the Restaurant Associate team to deliver exceptional customer experiences and drive business results. This position requires a strong leader who can motivate and develop their team to achieve operational and financial standards.

Key Responsibilities
  • Lead the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift.
  • Build a well-cross-trained staff within the Restaurant to ensure seamless execution of procedures and policies.
  • Assess Associate performance to identify opportunities for growth and development, and provide coaching and feedback to improve performance.
  • Partner with Restaurant and General Managers to drive business results and achieve strategic objectives.
  • Ensure accurate adherence to all State and Federal laws on assigned shifts.
  • Lead by example and demonstrate effective decision-making and problem-solving skills to support the Steak 'n Shake Principles.
Requirements
  • High School graduate or equivalent education preferred.
  • Certified in all Stations at Steak 'n Shake or equivalent experience.
  • ServSafe certified (based on local regulations).
  • Positive, motivating communication skills.
  • Strong organization and time management skills.
  • Strong coaching and mentoring skills.
  • Flexible and adaptable to changing circumstances.
Working Relationships

The Restaurant Operations Manager will work closely with Restaurant Associates, Restaurant Trainers, Restaurant Management, Division President, Field Training Manager, and Human Resource Manager to achieve business objectives.

Performance Indicators
  • Field Results Report.
  • Key Metrics.
  • Effective working relationship with Above Store Leaders, Restaurant Management, colleagues, and direct reports.


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