Associate Client Executive II

1 week ago

Ann Arbor, Michigan, United States Thomson Reuters Full time
About the Role

The Associate Client Executive II is a key position within our organization, responsible for leading the renewal efforts for existing accounts and contributing to upsell sales motions. This role is focused on retaining existing client relationships to achieve client and revenue retention targets within an assigned territory or team.

Key Responsibilities
  • Meet and exceed targets of increasing customer retention and overall territory value ($10mil + across 2,000-3,000 accounts)
  • Meet and exceed upsell targets for existing customers, through coordination with sales counterparts (2-3 sales reps)
  • Review existing customer accounts, assessing needs, addressing concerns and presenting new products and/or services
  • Provide high-quality account management and support to assigned accounts as defined by management
  • Communicate and coordinate retention activities with other groups as appropriate
  • Maintain a working knowledge of company products, special sales programs, and marketing efforts
  • Maintain knowledge of internal business systems to efficiently gather and research customer information, provide accurate pricing and discount information
  • Meet and maintain established customer outreach & meeting metrics
  • Coordinate new sales efforts with 2-3 Sales Executives
  • Develop client relationships and drive territory value
About You

You're a fit for the Associate Client Executive II role if your background includes:

  • Experience working in an account management/sales or customer service environment
  • Knowledge of the Accounting & Audit industry is preferred
  • Excellent verbal and written communication skills, including the ability to interact professionally with internal and external customers
  • Professional attitude and strong service orientation
  • Highly motivated with the ability to meet scheduled deadlines in a fast-paced, service-driven environment
  • Effective analytical and decision-making skills
  • Strong organizational, problem-solving, and time management skills
  • University/college degree may be preferred, equivalent experience may be considered depending on position/department
What's in it for You?

At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

  • Culture: Globally recognized and award-winning reputation for equality, diversity, and inclusion, flexibility, work-life balance, and more
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance; company-wide Mental Health Days Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking
  • Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact
  • Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world

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