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Technical Support Specialist II

2 months ago

Ann Arbor, Michigan, United States Domino's Corporate Full time
Job Title: Technology Support Rep II

Domino's Corporate is seeking a highly skilled Technology Support Rep II to join our team at our headquarters in Ann Arbor, MI.

Job Summary

The successful candidate will provide effective, live Level 1 support for Domino's In-Store Operators, remotely diagnosing and resolving routine problems with proprietary software, hardware, and peripheral equipment. They will also follow up with customers to ensure calls are resolved and closed promptly.

Key Responsibilities
  • Provide technical support to In-Store Operators via phone, email, or chat
  • Diagnose and resolve routine problems with proprietary software, hardware, and peripheral equipment
  • Follow up with customers to ensure calls are resolved and closed promptly
  • Collaborate with colleagues to share best practices and improve technical support processes
  • Participate in ongoing training and education to stay up-to-date with Domino's technology and systems
Requirements
  • 2+ years of help desk experience preferred
  • Bachelor's Degree preferred; not required
  • Ability to work nights and weekends is a must
  • Experience with remote support preferred
  • Familiarity with basic networking
  • SQL experience preferred (reading & executing existing queries)
  • Previous telecom and/or networking experience preferred
What We Offer
  • $20/hr plus a 5% bonus
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

Domino's Corporate is an equal opportunity employer and welcomes applications from diverse candidates. All applications will be kept confidential according to EEO guidelines.