Customer Service Representative

1 month ago


Defiance, Ohio, United States Monro Auto Service and Tire Centers Full time
Job Description

Monro Auto Service and Tire Centers is a leading provider of automotive repair and tire services. We are seeking a highly motivated and customer-focused Guest Care Specialist to join our team.

The Guest Care Specialist will be responsible for providing exceptional customer service, answering phone calls, and assisting guests with their automotive needs. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:

  • Provide exceptional customer service to guests
  • Answer phone calls and respond to guest inquiries
  • Assist guests with their automotive needs, including scheduling appointments and providing estimates
  • Work effectively with the management team to resolve guest service issues and improve business operations
  • Meet or exceed sales and productivity targets

Requirements:

  • High school diploma or equivalent required
  • Valid driver's license and satisfactory Motor Vehicle Report (MVR) required
  • Strong verbal communication skills and ability to work effectively with guests and team members
  • Ability to work a variety of shifts, including days, evenings, and weekends

Benefits:

  • Competitive hourly rate
  • Performance-based incentives
  • Paid vacation and holidays
  • Reimbursement for ASE certifications and state inspection licenses
  • 401(k) eligibility immediately upon hire


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