Customer Service Representative

4 weeks ago


Defiance, Ohio, United States JOANN Stores Full time
Job Summary

At JOANN Stores, we're seeking a skilled Customer Service Representative to join our team. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales through advanced product knowledge, and maintaining a high level of productivity and attention to detail.

Key Responsibilities

Hearts
  • Provide exceptional customer service by greeting every customer, using the F.A.S.T. service model to meet their needs, and engaging in friendly conversation about their projects.
  • Process customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
Hands
  • Stock shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
  • Lift boxes from the truck and receiving area, place, and arrange items on shelves and racks.
Minds
  • Proactively drive sales through product knowledge, suggestive selling, and building strong customer relationships to the JOANN brand.
  • Work to minimize shrink in the store by following proper policies and procedures.
Inspire
  • Assist other Team Members with tasks to ensure that the team exceeds expectations set by Store Management.
  • Work with Store Management and other Team Members on projects in a friendly and professional manner.


Physical Requirements
  • Stand during an entire shift (other than normal break time).
  • Continuously walk around all areas of the store throughout shift.


Requirements
  • No minimum education requirement.
  • No experience required.


Benefits
  • Medical, Dental, and Vision benefit plans.
  • Company-paid basic, Optional, and Dependent life insurance.
  • Long-term disability and Company-paid Short-term disability.
  • Paid Time Off and Sick Time.
  • Tuition Reimbursement.
  • Team Member Discount.


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