Incident and Problem Management Lead

1 week ago


Pleasanton, California, United States BlackLine Full time

About BlackLine:

At BlackLine, we are at the forefront of transforming enterprise applications through our innovative cloud software solutions. Established in 2001, we have become a leader in automating and enhancing the financial close process.

Our Vision:

We aim to redefine finance and accounting, enabling leaders worldwide to achieve Modern Finance with our state-of-the-art solutions and services.

Role Overview:

The position of Manager for Incident and Problem Management is crucial for maintaining the efficient operation of BlackLine's platform and services. This role encompasses leading a team of specialists dedicated to minimizing service interruptions, identifying root causes, and implementing preventative strategies while working closely with various departments.

Key Responsibilities:

  • Oversee Incident Management processes
  • Manage Problem Management initiatives
  • Conduct Root Cause Analysis investigations
  • Implement Risk Management strategies
  • Facilitate effective Communication
  • Enhance Customer Communications
  • Establish standard operating procedures (SOPs) for incident and problem management
  • Collaborate with IT and operations teams to ensure a smooth incident and problem management workflow
  • Lead the resolution of critical incidents and conduct post-incident reviews for continual improvement
  • Identify recurring incidents, develop preventive measures, and maintain a comprehensive problem knowledge base
  • Analyze performance metrics, drive continuous improvement initiatives, and report findings to senior management

Qualifications:

A college degree or equivalent experience with a minimum of 7 years in a relevant field.

Preferred Skills:

Expertise in JIRA, ITIL, and Confluence is highly desirable. Additional experience in IT infrastructure, networking, and cloud services will be advantageous.

Why Work at BlackLine:

Become part of a tech-driven organization that embraces innovation. At BlackLine, we encourage your ideas and problem-solving abilities, allowing you to contribute to a successful team in Finance Automation.

We foster a culture of kindness, openness, and diversity, promoting uniqueness and providing growth and learning opportunities.

As we adapt to evolving work environments, we emphasize a balance of virtual and in-person interactions to enhance collaboration and uphold our company culture.

Compensation:

  • The base pay range is determined by experience, skill set, and location. BlackLine offers both short- and long-term incentives, along with a variety of benefits and wellness plans.

Employment Type:
FULL TIME



  • Pleasanton, California, United States BlackLine Full time

    Position Overview:At BlackLine, we are at the forefront of transforming enterprise applications through innovative cloud software solutions. Our commitment to excellence has positioned us as a leader in automating and enhancing the financial close process.Role Summary:The Incident and Problem Management Manager plays a crucial role in maintaining the...


  • Pleasanton, California, United States BlackLine Full time

    Position Overview:At BlackLine, we are at the forefront of transforming enterprise applications through innovative cloud software solutions. Our commitment to excellence has positioned us as a leader in automating and enhancing the financial close process since our inception in 2001.Role Summary:The Incident and Problem Management Manager plays a crucial...


  • Pleasanton, California, United States BlackLine Full time

    About BlackLine:At BlackLine, we are committed to transforming the landscape of enterprise applications through our innovative cloud software solutions. Established in 2001, we have become a pivotal force in automating and enhancing the financial close process.Our objective is to redefine finance and accounting, enabling leaders worldwide to embrace Modern...


  • Pleasanton, California, United States BlackLine Full time

    Position Overview:At BlackLine, we are at the forefront of innovation in enterprise applications, providing advanced cloud software solutions that redefine the financial close process. With a commitment to excellence since 2001, we empower finance and accounting leaders worldwide to achieve Modern Finance through our state-of-the-art services.Role...


  • Pleasanton, California, United States BlackLine Full time

    Position Overview:At BlackLine, we are committed to transforming the landscape of enterprise applications through our innovative cloud software solutions. Our history of excellence in automating and enhancing the financial close process has positioned us as a leader in the industry.Role Summary:The Incident and Problem Management Manager plays a crucial role...


  • Pleasanton, California, United States BlackLine Full time

    Get to Know Us:It's fun to work in a company where people truly believe in what they're doing At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process....


  • Pleasanton, California, United States CVM Custom Machine Builders Full time

    Job Summary:CVM Custom Machine Builders is seeking a highly skilled and experienced Technical Lead Manager to spearhead the expansion of our growing business. As a key member of our engineering team, you will be responsible for managing the lifecycle of manufacturing automation equipment, including scope development, conceptualizing, prototyping,...


  • Pleasanton, California, United States Yoh, A Day & Zimmermann Company Full time

    Yoh, A Day & Zimmermann Company is seeking a Senior Manager of Engineering for New Product Introduction to join our esteemed client in the Biotech and Pharmaceutical sector. This is a direct hire position where you will be instrumental in leading the Global Operations Engineering team. This role requires collaboration across multiple disciplines, including...


  • Pleasanton, California, United States IBA Infotech Inc. Full time

    Company DescriptionWe at IBA InfoTech find the Hidden Talent across the globe. We connect caliber candidates with leading companies in contract, contract-to-hire and direct-hire positions in various industries - Oil & Gas, Energy, Telecommunications, Transportation, Business & Finance, Retail, Hospitality and Insurance.Job DescriptionJob Title: Senior...


  • Pleasanton, California, United States Workday Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Support Manager to lead our global support team. As a key member of our organization, you will be responsible for providing outstanding customer support and ensuring that our customers receive the highest level of service.Key ResponsibilitiesLead a team of Application Support Analysts to...


  • Pleasanton, California, United States Albertsons Full time

    Job OverviewAbout UsAt Albertsons Companies, we are pioneering the future of retail.Our commitment to innovation and fostering a sense of community drives our mission: to create joy around every table and promote a healthier future for all.As one of the largest food and drug retailers in the United States, we operate over 2,200 stores across 34 states and...


  • Pleasanton, California, United States Tailored Management Full time

    Senior Scientist - Next-Generation SequencingPosition Overview:The Sequencing Workflows and Applications team at Tailored Management is on the lookout for a seasoned Senior Scientist to enhance our research and early development initiatives in the field of Next-Generation Sequencing (NGS). The successful candidate will possess a robust background in...


  • Pleasanton, California, United States Seabreeze Management Company Full time

    Seabreeze Management Company: A Leading Property Management FirmSeabreeze Management Company is a renowned property management firm with a vast portfolio of residential and commercial properties. With over 30 years of experience, we have built a reputation for excellence and integrity in serving our clients in California and Nevada. Our dedicated teams are...


  • Pleasanton, California, United States Starbird Chicken Full time

    About the Role We are seeking a highly skilled and experienced Restaurant Supervisor to join our team at Starbird Chicken. As a Restaurant Supervisor, you will play a critical role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a high-performing team. Key Responsibilities Lead and manage a team of...


  • Pleasanton, California, United States Ursus Inc Full time

    Job SummaryUrsus Inc is seeking a highly experienced Senior Quality Assurance Manager to lead and manage a team of quality engineers and drive the quality assurance efforts across the organization. The ideal candidate will have a strong understanding of quality assurance processes and methodologies, and will be able to define and implement quality standards,...

  • Lead Accountant

    5 days ago


    Pleasanton, California, United States Simpson Strong-Tie Full time

    About the RoleSimpson Strong-Tie is a leading manufacturer and supplier of engineered structural connectors, software, and solutions for the building industry. We are committed to delivering high-quality products and services to our customers while maintaining a reputation as a trusted partner and corporate citizen.As a Senior Accountant, you will play a...


  • Pleasanton, California, United States Randalls Full time

    About RandallsRandalls is a prominent player in the retail sector, dedicated to enhancing the shopping experience through innovation and a strong commitment to community values. Our mission revolves around connecting people through quality food offerings and promoting overall well-being.As one of the leading grocery and pharmacy retailers, Randalls operates...


  • Pleasanton, California, United States Miyamoto International Full time

    About Miyamoto InternationalWe are a leading structural engineering company with a strong presence in the industry. Our team is dedicated to delivering high-quality services to our clients.Job SummaryWe are seeking a highly skilled Staff Engineer to join our team in Pleasanton. As a key member of our team, you will be responsible for leading technical...


  • Pleasanton, California, United States Maxis Clinical Sciences Full time

    Job OverviewPosition: Lead Statistical Programmer specializing in SAS and RKey Responsibilities:Under moderate supervision, the incumbent will design, develop, assess, and refine SAS programs aimed at analyzing and interpreting clinical data. The role involves planning, writing, and executing statistical programs tailored to analyze data from databases,...


  • Pleasanton, California, United States Roche Full time

    About the RoleWe are seeking a highly skilled and experienced Partnering Technology and Science Lead to join our team at Roche. As a key member of our organization, you will play a critical role in driving innovation and partnership initiatives that align with our business strategy.Key ResponsibilitiesConduct assessments and landscape projects on novel,...