Patient Services Coordinator

1 week ago


Chester, Virginia, United States EVERSANA Full time
Job Title: Patient Services Coordinator

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. Our team is committed to creating and delivering next-generation commercialization services to the life sciences industry.

We are seeking a highly motivated and detail-oriented Patient Services Coordinator to join our team. As a Patient Services Coordinator, you will be the first point of contact for all patient programs, providing exceptional patient experience through telephonic service, triaging documentation, and initiating patient setup.

Key Responsibilities:

  • Manage all faxes, including uploading to patient database and assigning to the correct Care Team member
  • Place outgoing and receive inbound telephone calls as necessary and route appropriately; if able, resolve patient issue without further escalation
  • Maintain the confidentiality and integrity of protected health information; follows HIPPA security policies and procedures
  • All other duties as assigned

Requirements:

  • High School Diploma or GED and 1 year experience
  • Administrative experience, including experience using computer-based applications (e.g. Microsoft Word, Excel, and PowerPoint)
  • Strong communication, problem-solving, and customer service skills
  • Ability to adapt and successfully handle unexpected situations
  • Ability to obtain registration Missouri Pharmacy Technician registration

Preferred Qualifications:

  • Customer Service, phone, and clerical experience

Physical/Mental Demands and Working Environment:

This is a largely sedentary role. While performing the essential functions of this job, the employee is regularly required to stand and/or sit for long periods (up to 90%). Additionally, they are regularly required to talk or hear, type, and engage in repetitive motion, reach, and grab; occasionally required to lift and/or move up to 25 pounds.

This role requires mental alertness. The employee must regularly communicate both verbally and written, concentrate on tasks, and remember and observe details. The employee must frequently adjust to changes, handle stress and emotions, and think analytically.

This job operates in a professional office environment. This role routinely uses standard office equipment. The noise level in the work environment is usually moderate, with frequent interruptions and multiple demands.



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