Service Coordinator

1 day ago

Chester, Virginia, United States The Hiller Companies Full time
Job Title: Service Coordinator

At The Hiller Companies, we are seeking a highly organized and energetic Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in supporting our service managers and technicians in scheduling and coordinating services such as inspections, repairs, and maintenance.

Key Responsibilities:
  • Schedule and manage daily service activities for technicians
  • Communicate with customers about service timelines and updates
  • Monitor technician progress and keep customers informed of any changes
  • Assist with paperwork, including inspection documentation and work orders
  • Resolve any issues that arise with customer satisfaction or job progress
  • Help identify potential opportunities for additional services
  • Support sales teams when quotes or additional services are needed
  • Maintain strong relationships with customers and coworkers
Qualifications:
  • 2+ years of customer service experience in a business setting
  • Experience in a service-related role, ideally within life safety, security, or communications
  • Great communication skills - you're confident talking to customers and coworkers
  • Strong organizational skills and attention to detail
  • Comfort using computer systems like Microsoft Office and the ability to learn new software quickly
  • Experience with CRM software
What We Offer:
  • Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education
  • Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off
  • Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs
  • Career advancement potential within a growing company

We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

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