Tier II Support Representative

6 days ago


King of Prussia, Pennsylvania, United States Fiserv Full time
About the Role

Fiserv is seeking a highly skilled Tier II Support Representative to join our team. As a key member of our support organization, you will be responsible for providing technical assistance to our clients and internal teams.

Key Responsibilities
  • Gateway Support: Provide technical support for our payment gateway, ensuring seamless integration and resolution of issues.
  • Production Integration: Collaborate with internal teams and external partners to ensure successful production integration of our payment gateway.
  • Product Support and Enhancement: Escalate product support and enhancement requests to ensure timely resolution and delivery of new features.
  • 24/7 Emergency Response: Participate in a rotational 24/7 structure to monitor and identify gateway issues, initiating and managing emergency responses.
  • Communication and Education: Provide clear guidance and education to internal teams on new products and gateway workflows, assisting in building our organization-wide support structures.
Requirements
  • Integrated Payments Experience: Minimum 2 years of experience in integrated payments, with a strong understanding of payment gateway technology.
  • Technical Skills: Proficient in Microsoft Office, MySQL, Oracle DB, and JSON-based, RESTful APIs.
  • Communication and Collaboration: Excellent communication and collaboration skills, with the ability to work effectively with internal teams and external partners.
About Fiserv

Fiserv is a global leader in payments and financial technology, with over 40,000 associates serving clients in more than 100 countries. We are committed to innovation and excellence, and we welcome and encourage diversity in our workforce.



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