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Technical Support Specialist
2 months ago
RaiseRight LLC is the leading platform for gift card fundraising in the United States, empowering over 50,000 organizations to generate more than $800 million for their essential initiatives. Our innovative approach allows families to purchase gift cards for everyday shopping, earning rebates from retailers to help cover expenses like school tuition, sports equipment, and community projects. This modern fundraising method is transforming traditional practices such as bake sales and donation drives.
As a Desktop Support Engineer, you will be an integral member of RaiseRight's Technology team. Our customers have utilized our web and mobile e-commerce platform to purchase billions of dollars in gift cards. We establish and maintain direct connections with major retailers for gift card activations. We seek inquisitive, collaborative, and innovative individuals to enhance our platform and extend our fundraising support to more organizations.
Key Responsibilities- Act as the primary contact for resolving technical issues and managing support tickets related to desktop systems.
- Provide both remote and onsite assistance to over 60 users, working with Windows and Mac operating systems.
- Configure client devices to ensure connectivity to network and domain resources.
- Oversee Edge Client Security, including Crowdstrike, Windows updates, and security protocols.
- Install and set up VPN and remote access software for seamless workplace connectivity.
- Diagnose and resolve hardware-related issues.
- Support local printer setup, configuration, and management of print queues.
- Assist with the GoTo Telephone system on-site.
- Provide support for server maintenance and application updates in lower environments.
- Help troubleshoot firewall and network switch issues.
- Create and maintain knowledge articles and documentation for both technical and non-technical users.
- Collaborate with customer service to address user requests and queries, including generating ad-hoc data reports and analyses.
- Support on-site data center troubleshooting for hardware, network, and software infrastructure.
- Proven experience in configuring, deploying, and troubleshooting desktop and laptop systems, telephony, and business applications.
- Familiarity with various operating systems, including Windows (7, 10) and MacOS.
- Experience in supporting and troubleshooting Office 365 desktop applications.
- Knowledge of user management tools such as Active Directory, SharePoint, and file/print services.
- Exposure to Softphone desktop and telecommunications applications.
- Strong problem-solving skills related to software, hardware, and networking challenges.
- Understanding of data center hardware support.
- Self-driven with the ability to work independently and collaboratively, managing priorities and organizing time effectively.
- At least one year of experience in desktop support.
- Availability to work onsite Monday through Thursday, with remote work on Fridays.
- Physical ability to frequently sit, bend, lift, stand, and carry equipment.
- Occasional ability to lift, carry, push, or pull objects weighing between 21-50 pounds.
- Rarely required to kneel, crawl, or climb.
