Technical Support Specialist

5 days ago


Grand Rapids, Michigan, United States Skytron Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Skytron. As a key member of our support team, you will be responsible for providing exceptional technical support to our external healthcare customers.

Key Responsibilities
  • Diagnose and resolve equipment issues through remote technical support and troubleshooting
  • Serve as a resource and content expert for technical support inquiries concerning Sterile Processing and Clinical Business Intelligence systems and equipment
  • Provide timely and effective support to customers, escalating issues as necessary
  • Assist with product training and development of course materials for Sterile Processing and Clinical Business Intelligence equipment
  • Maintain factory certification and proficiency on all servicing product lines
  • Document technical support interactions accurately and efficiently
  • Participate in 24-hour on-call technical support rotation to ensure timely resolution of urgent customer issues
Requirements
  • Capable of handling administrative functions with ease
  • Strong problem-solving skills and attention to detail
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required; Associate's degree in electronics or related field preferred
  • 3-5 years of related experience and demonstrated success working in operating room environments
  • Familiarity with hydraulic, mechanical, electrical theory, and AC/DC electrical systems
  • Proficiency in Microsoft Office, including Word, Excel, and PowerPoint
What We Offer

As a Technical Support Specialist at Skytron, you will enjoy a comprehensive benefits package, including a hybrid work arrangement, annual pool bonus, paid vacation, personal days, and holidays. You will also have access to a 401(k) and profit-sharing plan, tuition reimbursement program, and onsite gym. Our company is family-owned and operated, and we value our employees as part of our extended family.



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