IT Support Specialist

1 week ago


Grand Rapids, Michigan, United States Intelligen Full time
Job Overview

We are seeking a highly skilled and experienced IT Support Specialist to join our team at Intelligen. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Provide remote help desk support for workstation software and hardware
  • Offer onsite support for PC, Mac, and Mobile Devices, including hardware and software installation, configuration, maintenance, and replacement
  • Monitor customer alerts, incoming support requests, and existing support requests for potential escalation
  • Develop and maintain strong networking skills

Requirements:

  • 2-3 years of experience in Information Systems and user support or working knowledge of PC and network technology
  • Self-managed individual with minimal supervision required
  • Excellent written and oral communication skills
  • Ability to interact professionally and effectively with customers, understand their needs, and address issues
  • Demonstrated skills in Windows networking environments and knowledge of enterprise software and systems, including Windows 7, 8, and 10, basic networking, TCP/IP, DNS, DHCP, malware detection and removal, and server experience

Preferred Qualifications:

  • Mac experience
  • Google Apps experience
  • Office 365 experience and SharePoint


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