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Client Relationship Manager

2 months ago

Troy, Michigan, United States HairClub Full time

About the Role

This is an exciting opportunity to join HairClub as a Client Relationship Manager, where you will play a key role in delivering exceptional client experiences and driving business growth.

Key Responsibilities

As a Client Relationship Manager, you will be responsible for:

  • Managing client memberships and ensuring that clients receive all services and products to which they are entitled.
  • Proactively engaging with past, potential, and current clients to maintain client service history and collaborate with the team for client follow-up.
  • Maintaining an in-depth client history on each client and using the data to better meet each client's expectations.
  • Acting as the primary contact for existing clients and building long-term relationships through regular communication and room visits.
  • Improving client retention, growth, and recurring revenue through conversions, upselling, and relationships.
  • Communicating daily with the styling team, Center Manager, Image Consultant, and Center Administrator to evaluate client experiences, troubleshoot issues, and construct win-win solutions.

Requirements

To be successful in this role, you will need:

  • At least one year of previous sales experience.
  • A university degree or equivalent working experience.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and self-motivated.
  • Strong problem-solving and analytical skills.

About HairClub

HairClub is an equal opportunity employer dedicated to creating an inclusive work environment for everyone. We celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace.