Patient Registration Coordinator

4 weeks ago


Los Angeles, California, United States CommonSpirit Health Full time

Job Summary:

The Patient Registration Representative plays a vital role in ensuring a positive patient experience by providing exceptional customer service and ensuring accurate and thorough patient demographic data collection. This role requires a thorough understanding of insurance policies and procedures, as well as the ability to perform basic mathematics for payment calculation.

Key Responsibilities:

  • Appropriate patient identification and collection of accurate and thorough patient demographic data
  • Obtaining insurance information and verifying eligibility and benefits
  • Determining and collecting patient financial liability
  • Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance

Requirements:

  • 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
  • Applicable education and/or training can be used to balance a lack of experience
  • Thorough understanding of insurance policies and procedures
  • Working knowledge of medical terminology
  • Able to perform basic mathematics for payment calculation
  • Experience in requesting and processing financial payments
  • Intermediate to advanced computer skills
  • Knowledge of charity care programs as well as the various government and non-government programs preferred

This position is represented by SEIU.



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