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Client Support Specialist
2 months ago
Essential Qualifications:
- Completion of High School or equivalent is mandatory.
- A minimum of 3-4 years in a customer support role, ideally within a call center setting.
- Ability to navigate multiple software applications concurrently.
- Fluency in Spanish is advantageous.
Key Responsibilities:
- Interact with clients through phone, SMS, chat, and email to deliver timely assistance, accurately assessing their requirements while showing understanding.
- Effectively relay information to both internal teams and external clients, ensuring clarity in communication.
- Address escalated concerns in a polite and professional manner.
- Support various departmental tasks as needed.
- Handle customer inquiries and grievances, guaranteeing prompt and effective solutions.
- Utilize Excel and PowerPoint to analyze, organize, and present data.
- Demonstrate excellent time management abilities to manage multiple responsibilities efficiently.
- Ensure client satisfaction by concluding interactions with clear solutions and reassurance that their concerns have been or will be addressed.
- Generate ad-hoc reports and respond to data requests.
- Participate in special projects and undertake additional duties as required.
