Client Support Specialist

4 weeks ago


Jacksonville, Florida, United States SS&C Technologies Full time

Job Description

SS&C Technologies is a leading provider of investment and financial services and software for the financial services and healthcare industries. As a Client Support Specialist, you will play a critical role in ensuring the successful use of our solutions and delivering exceptional customer service to our clients.

Key Responsibilities:

  • Provide technical support to clients via phone, web, and email to resolve technical and product functionality inquiries.
  • Collaborate with internal teams to identify and resolve complex technical issues.
  • Develop and maintain in-depth knowledge of our products and services to provide expert guidance to clients.
  • Work closely with clients to understand their business requirements and provide tailored solutions to meet their needs.

What We Offer:

  • A comprehensive training program to ensure you have the skills and knowledge needed to succeed in this role.
  • A collaborative and dynamic work environment that values teamwork and open communication.
  • A competitive compensation and benefits package, including health, dental, and 401k plans.
  • Opportunities for professional growth and development, including tuition reimbursement and professional development programs.

Requirements:

  • Bachelor's degree in a related field, such as computer science, business administration, or finance.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.

About SS&C Technologies:

SS&C Technologies is a global provider of investment and financial services and software for the financial services and healthcare industries. We are committed to delivering exceptional customer service and supporting our clients' success through our innovative products and services.



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