Client Support Specialist
3 weeks ago
SS&C Technologies is a leading provider of investment and financial services and software for the financial services and healthcare industries. As a Product Representative for the Client Services (CS) Group, you will play a critical role in ensuring the successful use of our solutions and delivering exceptional customer satisfaction.
Key Responsibilities:- Provide technical support and guidance to clients via phone, web, and email
- Resolve complex technical and product functionality inquiries
- Collaborate with cross-functional teams to achieve desired results
- Develop and maintain strong relationships with clients
- Strong customer focus and ability to manage and exceed clients' expectations
- Excellent interpersonal skills and ability to work well within a team environment
- Superior troubleshooting and analysis/resolution skills
- Proven aptitude to learn complex technical and theoretical information quickly
- Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities
- Excellent written and verbal communication skills in English
- Ability to understand and convey client business requirements to senior level resources for escalation
- Working knowledge of MS Windows, MS Office, system architecture, and environments
- Flexibility to support market hours
- Occasional weekend on-call availability needed to satisfy Advent's 24x7 Global support model
- A Bachelor's Degree
- Excellent training based on 30+ years of industry experience
- Well-defined career paths
- Access to technology, such as SQL, UNIX, LINUX
- A teamwork-based culture
- Issues (low-volume, high-complexity) and assignments that will challenge you daily
- An environment where you will work directly with clients, team members, implementation consultants, and resources across our global office locations to achieve desired results
- Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
- Your Future: 401k Matching Program, Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
- Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customized, including SS&C University
- Extra Perks: Discounts on fitness clubs, travel and more
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