Veterinary Front Desk Coordinator

6 days ago


Benton, Arkansas, United States Alliance Animal Health Full time

About the Role:

We are seeking a highly organized and compassionate Veterinary Front Desk Coordinator to join our team at Alliance Animal Health. As a key member of our front office team, you will be responsible for providing exceptional customer service to our clients and their pets.

Key Responsibilities:

  • Maintain the visual appeal of the hospital reception area, ensuring a welcoming and comfortable environment for clients and their pets.
  • Greet and welcome clients, answer questions, and triage client concerns in a calm and professional manner.
  • Answer calls and direct them to the appropriate party for resolution, ensuring timely and efficient communication.
  • Schedule appointments to maximize efficiency and daily flow, ensuring a smooth and seamless experience for clients.
  • Check in and check out clients, process payments, and maintain accurate records.
  • Provide friendly emotional support to clients and their pets during times of need, demonstrating compassion and discretion.

Requirements:

  • 1+ year of experience in a veterinary or customer-facing role, preferably in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, staff, and veterinarians.
  • Highly organized and able to multitask, with a strong attention to detail and ability to maintain accurate records.
  • Self-starter with a desire to continue learning and growing in the role, with a willingness to adapt to changing priorities and circumstances.

What We Offer:

  • A competitive hourly rate of $14-17/hour.
  • A comprehensive benefits package, including health, dental, vision, liability, 401(k), and life insurance.
  • A generous paid time off policy, including vacation and sick leave.
  • A paid bereavement program and paid parental leave program.
  • A continuing education allowance and tuition assistance program.
  • Access to a CVA/CVT/CVPM partnership through Penn Foster.
  • Career development opportunities and a referral bonus program.


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