Restaurant Operations Manager

4 weeks ago


San Francisco, California, United States STK Steakhouse Full time

At STK Steakhouse, we're seeking a seasoned Restaurant Manager to lead our team and deliver exceptional dining experiences. As a key member of our management team, you'll oversee all aspects of our restaurant operations, ensuring seamless execution and exceeding customer expectations.

Responsibilities
  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant's good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations
Requirements
  • Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
  • Proven customer service experience as a manager
  • Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Familiarity with restaurant management software, like OpenTable and Avero
  • Strong leadership, motivational and people skills
  • Acute financial management skills
  • BSc degree in Business Administration; hospitality management or culinary schooling is a plus

We offer a comprehensive benefits package, including medical, dental, vision, group life and disability, group accident insurance, group hospital indemnity insurance, group critical illness insurance, employee assistance program, dependent care benefit, employee dining discounts and/or complementary meals onsite, traditional and Roth 401K plan, commuter benefits, annual bonus of up to 10% of salary based on the company's bonus plan, paid sick/personal leave up to 5 days per year, and paid vacation starting at 2 weeks per year.



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