Restaurant Operations Manager

3 weeks ago

San Francisco, California, United States Early To Rise Full time

We are a unique brunch destination in the Bay Area, featuring an old-school menu, but with all of our major staples made in-house.

Our restaurant is a place where every job is a craft to be proud of, and we strive to create a positive, energetic work culture. We have an immediate opening for a seasoned General Manager who can lead with passion, drive, and awareness. If you have at least 3 years of experience managing a full-service restaurant, are highly organized, and possess stellar leadership qualities, we want to hear from you.Key Responsibilities:
  • Communicate effectively with all staff members and demonstrate strong leadership skills, providing solutions and guidance to staff members and initiating teamwork.
  • Ensure company policies are implemented and communicated to staff.
Scheduling & Time Management:
  • The General Manager will take into consideration restaurant history, holidays, time of year, guest count, etc. when scheduling staff.
  • It is mandatory that the GM is present during the busiest shifts and that when the GM is not present, the restaurant is running great. In order to have full awareness of the restaurant, it is vital that the GM have at least one closing shift per week and that the schedule includes management overlap.
Development of Staff Members:
  • The General Manager will spend the appropriate amount of time developing their team by identifying strengths and weaknesses, giving daily and weekly feedback, and creating an action plan every 90 days for the management team.
  • Follow-up is key in getting results out of staff. The General Manager will work with chefs/kitchen managers to ensure quality of food and beverages are executed to location standards. Kitchen Managers should be included in manager meetings and feel part of the team.
  • Direct weekly Manager meetings to discuss operations, staffing issues, service, product quality, upcoming events, etc.
  • Responsible for implementation of staff training and follow-up, utilizing training systems in the restaurant and making applicable updates and suggestions when necessary.
  • The General Manager will give staff members feedback and guidance, ensuring staff members always know the status of their performance.
  • Ensure all members of the restaurant team work in a safe, professional, and positive work environment and escalate employee relations issues to the Director of Operations and/or Human Resources when necessary.
Admin/Time Management:
  • The floor is always a priority over admin. Infinity, Ctuit, TOAST, HR, menu items, service standards, financials, and facilities.
  • Ensure facility and equipment are in perfect working condition.
  • Perform administrative duties, including processing of new hire, accounting, termination paperwork, payroll, etc.
  • Time management to spend the appropriate amount of time and the appropriate time of day completing admin duties.
  • Operate the restaurant in accordance with financial budget and meet profitability targets.

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