Customer Service Representative
2 days ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Enviri Corporation. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, ensuring their waste disposal needs are met in accordance with their service agreements.
Key Responsibilities- Manage and identify customers' needs, responding to a high volume of communication to resolve issues
- Actively manage multiple customers, including communications and logistical activities
- Prepare and review orders for accuracy, including pricing and invoicing
- Partner with Sales team to increase revenue growth of assigned account roster
- Coordinate with cross-functional teams to assign tasks to the correct departments
- Maintain thorough and updated customer records
- Prepare client profiles, gathering information and assigning codes using knowledge of MSDS and hazardous waste coding and disposal requirements
- Conduct research and work cross-functionally to resolve or escalate problems
- Regularly review, analyze, and prepare reports on the status of customers' orders
- Conduct proactive calls to ensure ongoing communication with existing customers
- Provide feedback to management on ways to increase efficiencies and the effectiveness of servicing customers' needs
- Bachelor's degree coupled with 3+ years of work experience in an account management or customer service role, or High school diploma/GED coupled with 5+ years of work experience in a customer service or account management role
- High level of Customer Service acumen and business acumen
- Self-directed, with the ability to work on multiple projects with competing priorities and deadlines
- Proficiency in Microsoft Office software (Excel, Word, PowerPoint, and Outlook)
- Experience using a CRM system or web-based programs, proprietary online applications; preferably Salesforce
- Excellent verbal and written communication skills in English; ability to maintain a high level of accuracy in details; and strong phone contact handling skills and active listening
- Ability to manage several tasks simultaneously and meet deadlines
- Bachelor's degree in chemistry, environmental studies, or biology
- Work experience with waste characterization, waste handling logistics, and profiling, demonstrating familiarity with EPA/RCRA, and DOT regulations
- Knowledge of Salesforce, Ariba, or Oracle systems
- Experience administering and reviewing service contracts
- Ability to lead account-specific projects
We provide a competitive benefits package, including health, dental, vision, life, and disability insurance plans, paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching. We are an equal employment opportunity employer and welcome applications from diverse candidates.
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