Customer Service Representative

2 days ago


Tacoma, Washington, United States Enviri Corporation Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Enviri Corporation. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, ensuring their waste disposal needs are met in accordance with their service agreements.

Key Responsibilities
  • Manage and identify customers' needs, responding to a high volume of communication to resolve issues
  • Actively manage multiple customers, including communications and logistical activities
  • Prepare and review orders for accuracy, including pricing and invoicing
  • Partner with Sales team to increase revenue growth of assigned account roster
  • Coordinate with cross-functional teams to assign tasks to the correct departments
  • Maintain thorough and updated customer records
  • Prepare client profiles, gathering information and assigning codes using knowledge of MSDS and hazardous waste coding and disposal requirements
  • Conduct research and work cross-functionally to resolve or escalate problems
  • Regularly review, analyze, and prepare reports on the status of customers' orders
  • Conduct proactive calls to ensure ongoing communication with existing customers
  • Provide feedback to management on ways to increase efficiencies and the effectiveness of servicing customers' needs
Requirements
  • Bachelor's degree coupled with 3+ years of work experience in an account management or customer service role, or High school diploma/GED coupled with 5+ years of work experience in a customer service or account management role
  • High level of Customer Service acumen and business acumen
  • Self-directed, with the ability to work on multiple projects with competing priorities and deadlines
  • Proficiency in Microsoft Office software (Excel, Word, PowerPoint, and Outlook)
  • Experience using a CRM system or web-based programs, proprietary online applications; preferably Salesforce
  • Excellent verbal and written communication skills in English; ability to maintain a high level of accuracy in details; and strong phone contact handling skills and active listening
  • Ability to manage several tasks simultaneously and meet deadlines
Preferred Qualifications
  • Bachelor's degree in chemistry, environmental studies, or biology
  • Work experience with waste characterization, waste handling logistics, and profiling, demonstrating familiarity with EPA/RCRA, and DOT regulations
  • Knowledge of Salesforce, Ariba, or Oracle systems
  • Experience administering and reviewing service contracts
  • Ability to lead account-specific projects
What We Offer

We provide a competitive benefits package, including health, dental, vision, life, and disability insurance plans, paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching. We are an equal employment opportunity employer and welcome applications from diverse candidates.



  • Tacoma, Washington, United States Enviri Corporation Full time

    Job Description**Job Title:** Customer Service Representative**Job Summary:** We are seeking a highly skilled Customer Service Representative to join our team at Enviri Corporation. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their waste disposal needs are met in accordance...


  • Tacoma, Washington, United States Amtrak Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our station staff, you will be responsible for providing exceptional service to our passengers, ensuring their safety and comfort throughout their journey.Key ResponsibilitiesCustomer Service: Greet and...


  • Tacoma, Washington, United States Find Next Hire Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team at Find Next Hire as a Customer Service Representative.About the RoleAs a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and retention. You will serve as the primary point of contact for customers, addressing their...


  • Tacoma, Washington, United States BSG Full time

    Job Description**Overview**As a Customer Service Representative at BSG, you will play a vital role in ensuring customer satisfaction and retention. You will serve as the first point of contact for customers, addressing their inquiries, resolving issues, and providing an exceptional level of service. Your ability to communicate effectively and empathetically...


  • Tacoma, Washington, United States Sprague Pest Solutions Full time

    Job Summary: We are seeking a highly skilled and empathetic professional to join our team at Sprague Pest Solutions as a Customer Service and Operations Support Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Triage...


  • Tacoma, Washington, United States Sound Pacific Insurance Full time

    We're Expanding Our Operations**Customer Service Representative**Are you eager to launch a career where you're valued not just as an employee but as a vital member of a thriving organization? At Sound Pacific Insurance, a leading independent insurance agency, we're seeking someone caring and motivated to excel in the Entry-Level Customer Service role....


  • Tacoma, Washington, United States Domino's Franchise Full time

    **Job Summary**Domino's Franchise is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized work environment.**Key Responsibilities:**Greet...


  • Tacoma, Washington, United States TOTE Maritime Full time

    Job SummaryTOTE Maritime is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, managing customer relationships, and ensuring seamless logistics operations.Key Responsibilities:Manage customer relationships and resolve...


  • Tacoma, Washington, United States Hunts Services Full time

    Job DescriptionHunts Services is a locally owned business serving a wide range of customers in the community. We are a competitively priced, fast, and highly reviewed business. Our 5-star service begins with our call center. We are seeking individuals capable of empathizing with customers who are sometimes facing their most challenging days. If you lead with...


  • Tacoma, Washington, United States Wallenius Wilhelmsen Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Wallenius Wilhelmsen. As a key member of our operations team, you will play a crucial role in providing exceptional customer service and ensuring the smooth movement of vehicles through our vehicle processing center.Key...


  • Tacoma, Washington, United States Planet Fitness - The Core Group Full time

    Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Key ResponsibilitiesMember Engagement: Greet members, prospective members and guests, providing exceptional customer service.Front Desk...


  • Tacoma, Washington, United States Domino's Franchise Full time

    Job DescriptionJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Franchise. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring a positive experience for our valued customers.Key...


  • Tacoma, Washington, United States Planet Fitness Full time

    Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Key Responsibilities:Greet members, prospective members and guests, providing exceptional customer service.Handle all front desk related...


  • Tacoma, Washington, United States Sound Credit Union Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sound Credit Union. As a key member of our Contact Center, you will be responsible for providing exceptional service to our members via phone, ensuring their financial needs are met with professionalism and accuracy.Key...


  • Tacoma, Washington, United States Sound Credit Union Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sound Credit Union. As a key member of our contact center, you will be responsible for providing exceptional service to our members via phone, ensuring their financial needs are met with professionalism and accuracy.Key...


  • Tacoma, Washington, United States Coopers Auto Repair Specialists Full time

    Position Overview:At Coopers Auto Repair Specialists, we pride ourselves on being a leading automotive service provider, dedicated to delivering exceptional service to our valued customers.Recognized for excellence in customer satisfaction.Equipped with advanced technology and facilities.Multiple locations to serve our community.Access to comprehensive...


  • Tacoma, Washington, United States Planet Fitness - The Core Group Full time

    Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Key ResponsibilitiesGreet and Assist MembersProvide exceptional customer service to members, prospective members and guests.Front Desk...


  • Tacoma, Washington, United States Corina Bakery Full time

    Job Summary:Corina Bakery is seeking a skilled and friendly barista and customer service representative to provide exceptional customer experiences in a fast-paced coffee shop environment.Key Responsibilities:Prepare and serve specialty coffee drinks and quick serve food items to meet customer expectations.Provide top-notch customer service, ensuring a...


  • Tacoma, Washington, United States Avamere Family of Companies Full time

    Job SummaryWe are seeking a highly organized and customer-focused Customer Service Representative to join our team at Avamere Family of Companies. This is a Weekend Receptionist position, working Saturday and Sunday, 8 hours each day.Key Responsibilities:Answering Phones: Respond to incoming calls in a professional and courteous manner, providing assistance...


  • Tacoma, Washington, United States CommonSpirit Health Full time

    Position Overview:CommonSpirit Health is dedicated to providing exceptional patient care and fostering a supportive environment for our employees. As a part of our mission, we are seeking a dedicated individual to join our team as a Customer Service Representative in our call center. This role is essential in ensuring seamless communication between our...