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Customer Service Representative

2 months ago

Tacoma, Washington, United States Sound Pacific Insurance Full time

We're Expanding Our Operations

**Customer Service Representative**

Are you eager to launch a career where you're valued not just as an employee but as a vital member of a thriving organization? At Sound Pacific Insurance, a leading independent insurance agency, we're seeking someone caring and motivated to excel in the Entry-Level Customer Service role. Joining our family means you're part of a group committed to making a real difference—both within our walls and in our community.

As our new Customer Service Representative, you'll be more than just a voice on the phone—you'll be a lifeline to our clients, guiding them with empathy and expert knowledge through their insurance decisions. Your role will be crucial in maintaining the high standard of care and service that our clients have come to expect.

**Key Responsibilities:**

· Be our clients' first point of contact, providing exceptional support and heartfelt assistance.

· Tackle questions, smooth out issues, and help our clients understand their insurance choices.

· Immerse yourself in the world of insurance, backed by our seasoned professionals who are eager to teach you the ropes.

· Help cultivate a positive, vibrant work environment where we all grow together.

**What We're Looking For:**

· A true people person with a genuine desire to help and a friendly, approachable personality.

· Exceptional communication skills—you're all about listening and truly understanding clients' needs.

· A willingness to learn, adapt, and thrive within a team that's as supportive as they come.

· No previous experience? No problem. Bring your passion, and we'll provide the training

**Why Choose Sound Pacific Insurance?**

Joining Sound Pacific Insurance isn't just about getting a job. We're dedicated to creating a workspace that feels like home, where you can grow personally and professionally. We value balance and flexibility, providing our team the support they need to excel. If you're looking to make a meaningful impact, be part of a close-knit family, and kick off a rewarding career that enriches more than just your bank account, Sound Pacific Insurance is your next step.

This position is available as a hybrid or remote role based on experience.