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Customer Service Representative

2 months ago

Tacoma, Washington, United States Sound Credit Union Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sound Credit Union. As a key member of our Contact Center, you will be responsible for providing exceptional service to our members via phone, ensuring their financial needs are met with professionalism and accuracy.

Key Responsibilities
  • Process financial transactions, including withdrawals, cash advances, loan payments, and transfers.
  • Provide members with account status, including current balances and loan details.
  • Respond to member inquiries and resolve issues in a timely and professional manner.
  • Work collaboratively with other team members to achieve business objectives.
Requirements
  • One year of experience in a customer service position, preferably in a Call Center environment.
  • High School Diploma or equivalent required.
  • Must be bondable.
  • Employer sponsorship to secure or maintain employment authorization not available.
What We Offer
  • A competitive salary range of $24.00 - $26.50 per hour, depending on experience and education.
  • A comprehensive benefits package, including 100% employer-paid premiums for medical, dental, vision, and disability.
  • Up to 4% 401k match and an additional discretionary profit share.
  • Three weeks of Paid Time Off (PTO) accrued annually, with increases over tenure.
  • Up to 40 hours of employer-paid Work/Life Balance time, awarded annually.
  • 10 employer-paid Federal Holidays per year.
  • Up to $1,000 annual bonus when the Credit Union meets its goals, paid each November.
  • Up to $50/month Gym/lifestyle reimbursement.
  • Up to $5,000/year Tuition Assistance Program.
  • Incentives for multilingual speakers.
  • Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services.
  • Free and/or discounted banking services and loans.
  • Employee Charitable Matching Program.
  • FREE ORCA pass.
About Sound Credit Union

Sound Credit Union is a leading financial institution in the Puget Sound region, dedicated to providing exceptional service to our members and supporting our communities. We are proud to be an Equal Opportunity and Affirmative Action employer, committed to diversity, equity, and inclusion.