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Customer Service Representative
2 months ago
Job Summary: We are seeking a highly skilled and empathetic professional to join our team at Sprague Pest Solutions as a Customer Service and Operations Support Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Triage customer complaints and service issues with empathy and professionalism.
- Research customer requests to uncover all potential needs and concerns.
- Determine appropriate action to resolve customer issues and improve overall customer experience.
- Collaborate with internal teams to ensure seamless service delivery and resolve any operational issues.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and analytical skills.
- Knowledge of customer service principles and practices.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.