Customer Service Representative
5 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative in our Clinical Laboratory Solutions department.
Key Responsibilities- Provide exceptional customer service to clients by responding to their inquiries and resolving any issues in a timely and professional manner.
- Process medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.
- Document and resolve all escalated client inquiries/problems in an efficient manner.
- Collect and enter patient intake information into the appropriate medical service software system to initiate the transaction.
- Anticipate, identify, and proactively respond to the needs of our clients prior to receiving a complaint.
- Ensure continuous communication with sales representatives to meet client needs.
- Proactively contact clients to notify and resolve issues related to test reports.
- Develop ability to research each problem prior to calling client for resolution.
- Become familiar with the breakdown of specialties, product lines, specimen types, collection methods, test requests, and medical terminology.
- High School diploma
- At least 2 years' experience with customer service/call center operations
- Medical Terminology proficiency preferred
- Excellent written and oral communications skills
- Professional attitude and presentation
- Appreciation for your work
- A feeling of satisfaction that you've helped people
- Opportunity to grow within the organization
- Free lab services for you and your eligible dependents
- Work-life balance, including Paid Time Off and Paid Holidays
- Competitive benefits including medical, dental, and vision insurance
- Help saving for retirement, with a 401(k) that includes a generous company match
- A sense of belonging - we are a community
This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards.
CompensationSalary range: $21.00/hour pay is commensurate with experience; geographic differentials to the pay range may apply.
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