Business Development and Customer Service Specialist
4 days ago
We are seeking an exceptional Business Development and Customer Service Representative to join our team at British Swim School of Gwinnett-Hall. This is a unique opportunity to leverage your sales and customer service skills, making a lasting impact on the lives of children and families in our local community.
Key Responsibilities:
- Answer calls, manage online chat, and respond to emails in a timely and professional manner
- Make outbound calls to leads, such as daycare centers, preschools, and mothers groups, in conjunction with marketing initiatives
- Manage and resolve customer issues and complaints with empathy and efficiency
- Provide customers with product and service information, ensuring they feel valued and supported
- Accurately enter new customer information into our system and update existing records
- Process payments, class changes, move-ups, orders, forms, and applications with precision and attention to detail
- Identify and escalate priority issues, taking proactive steps to resolve them
- Follow up on leads and make outbound calls as needed to ensure seamless customer interactions
- Enter roll sheets into JR and document all call information according to standard operating procedures
About the Role:
This part-time hybrid position offers flexible work-from-home options and a competitive hourly rate of $12-$18 per hour, commensurate with experience. Our team members are empowered to create a lasting impact, promoting water safety and a lifelong love of the water. If you're passionate about customer service, sales, and making a difference in your community, we encourage you to apply.
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