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Front Desk Representative

2 months ago

Bethesda, Maryland, United States Aligned Orthopedic Partners Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Aligned Orthopedic Partners. As a key member of our office staff, you will be responsible for facilitating optimal patient access and ensuring the accuracy of data entry for scheduling and clinical messaging.

Key Responsibilities
  • Answering Calls: Respond to patient inquiries in a polite and professional manner, providing clear and concise information about our services and procedures.
  • Data Entry: Accurately enter demographic information into our database/system, ensuring the integrity of our patient records.
  • Scheduling Appointments: Schedule appointments and provide complete instructions to patients on items to bring to the appointment and what to expect.
  • Intake System: Direct patients on how to use our intake system for New Patient intake forms prior to their appointment.
  • Cancellation/No-Show Policy: Remind patients of our cancellation/no-show policy and provide clear instructions on how to reschedule.
  • Escalation: Understand when to escalate a call to Physicians/Supervisors/Managers/Medical Assistants, ensuring timely and effective resolution of patient concerns.
Requirements
  • Experience: At least 1 year of customer service or experience in a clinical environment.
  • Education: Completed High School or GED, Associates Degree or related healthcare certification preferred.
  • Skills: Reliable, trustworthy, and able to maintain confidential information. Proficient in Microsoft Office Suite or related programs. Ability to speak, read, and write in English and/or Spanish.
  • Personal Qualities: Excellent organizational skills, attention to detail, and a commitment to providing exceptional patient service.
What We Offer

We strive to enrich the lives of our team members and offer a variety of health and wellness benefits, including medical and dental benefits, employer-paid short-term and long-term disability coverage, a matching 401K program, generous paid time off, and an environment that celebrates continuous learning and development.

Aligned Orthopedic Partners is an equal-opportunity employer, committed to building a team that represents a variety of experiences and backgrounds.