Customer Experience Manager

4 days ago


Solon, Ohio, United States ITW Full time
Company Overview
Permatex is a leading manufacturer and marketer of premium chemical products to the automotive maintenance and repair markets. Our product categories include gasket makers, sealants, hand cleaners, threadlockers, adhesives, cleaners, repair kits, and lubricants under well-recognized brand names.

Salary
We offer a competitive salary in exchange for your skills and experience. Our estimated annual salary for this role is $85,000-$110,000, depending on qualifications and location.

Job Description
The Customer Success Manager will lead the team of Order Management Specialists, supporting the success of Traditional, International, and Intercompany sales channels. This role involves managing daily order-entry and customer-related activities across multiple sales channels. The ideal candidate will have prior experience with Automotive Aftermarket and/or distribution-based selling.

Key Responsibilities:
  • Lead team of Order Management Specialists in managing daily order-entry and customer-related activities.
  • Establish and implement department standards and procedures.
  • Coordinate with cross-functional departments to ensure timeliness of shipments and evaluate new processes to support key customers.

Required Skills and Qualifications:
  • Bachelor's degree in business or related field preferred.
  • 5+ years of customer service or related experience.
  • Prior experience with JDE or similar ERP system is highly desired.

Benefits:
We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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