Customer Service Coordinator

6 days ago


Solon, Ohio, United States Tech24 Full time
Job Summary

We are seeking a highly motivated and organized Customer Service Coordinator to join our team at Tech24. In this role, you will be responsible for dispatching service jobs to technicians, routing their schedules, and providing exceptional customer service. You will also assist with warehouse operations, including receiving and processing incoming stock, picking and filling orders, and maintaining a safe and clean work environment.

The ideal candidate will have 1-2 years of experience in a warehouse or dispatch setting, excellent communication skills, and the ability to work well under pressure. This is a hybrid position that combines basic Warehouse/Shipping and Receiving tasks with Dispatch. The estimated salary for this role is $45,000 - $55,000 per year, depending on experience.

Key Responsibilities:

  • Dispatch service jobs to technicians' boards
  • Rout technicians' schedules
  • Call customers with appointment times
  • Provide top-notch customer service
  • Learn the dispatch software quickly and efficiently
    • Prepare orders for shipment
    • Load and unload equipment from semi-trucks
    • Intake customer calls and build service requests into the system
    • Track shipment arrival and departure times
    • Receive inventory daily
    • Verify shipments for accuracy
    • Accommodate fragile packages and materials
    • Tag and label parts and supplies accurately
    • Organize stock and inventory
    • Record and report damaged items
    • Replenish inventory for field technicians
    • Maintain a safe and clean work environment

Requirements:

  • High school diploma or equivalent preferred
  • 1-2 years warehouse experience preferred
  • Able to work in a fast-paced environment
  • Works well under pressure
  • Problem-solving skills and ability to prioritize tasks
  • Computer literate
  • Dependable and honest professional
  • Team player
  • Driver's license and acceptable driving record
  • Some dispatching experience required


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