Customer Service Coordinator

15 hours ago


Solon, Ohio, United States Tech-24 A Commercial Food Service Repair Company, Inc. Full time

Overview

Tech-24 A Commercial Food Service Repair Company, Inc. is a leading provider of repair services for commercial food service equipment. We are seeking an experienced Customer Service Coordinator to join our team in Cleveland.

About the Role

This is a unique opportunity to work with a dynamic company that values customer satisfaction and technical expertise. As a Customer Service Coordinator, you will be responsible for managing customer relationships, dispatching service requests, and ensuring timely resolution of issues.

Key Responsibilities

  • Dispatch Service Requests: Coordinate with technicians to ensure prompt and efficient resolution of customer issues
  • Manage Customer Relationships: Build strong relationships with customers through effective communication and issue resolution
  • Track Shipment Arrival and Departure Times: Monitor shipments to ensure timely delivery of parts and equipment
  • Verify Incoming Shipments: Inspect incoming shipments for accuracy and quality control
  • Maintain Warehouse Organization: Ensure warehouse stock levels are accurate and organized

Requirements

  • High School Diploma or Equivalent: Required
  • 1-2 Years Warehouse Experience: Preferred
  • Excellent Communication Skills: Ability to effectively communicate with customers and technicians
  • Strong Problem-Solving Skills: Ability to resolve complex customer issues in a timely manner
  • Computer Literacy: Proficient in using computer software for data entry and tracking

What We Offer

  • $60,000 - $80,000 per year: Competitive salary based on experience
  • Full Benefits Package: Medical, vision, dental insurance, PTO days, and holidays
  • 401(k) Retirement Savings Plan: Contribute to your retirement savings

Work Environment

Tech-24 A Commercial Food Service Repair Company, Inc. offers a fast-paced and dynamic work environment with opportunities for growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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