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Guest Service Ambassador
2 months ago
About the Role:
We are seeking a highly organized and communicative Guest Service Agent to join our team at Drury Hotels Company, LLC. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences and ensuring a positive and welcoming atmosphere for our guests.
Key Responsibilities:
- Assist guests in a friendly, efficient, and professional manner, providing courteous and helpful service at all times.
- Perform front desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, and handling cash transactions.
- Assist with breakfast and evening social hour service, which may include food preparation, setup, guest service, and cleanup.
- Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and coworkers.
- Ensure an exceptional guest experience by providing friendly, courteous, and attentive service with a +1 Service attitude.
Requirements:
- Warm and friendly manner in relating to and interacting with the public.
- Demonstrated attention to detail while handling multiple tasks simultaneously.
- Familiarity with handling money, making change, and using office machines in day-to-day activities.
- Ability to speak and receive direction (written and verbal direction) in English.
- Willingness and ability to work alone as scheduled.
About Us:
At Drury Hotels Company, LLC, we value our team members and strive to provide a positive and supportive work environment. We offer a range of benefits and opportunities for growth and development, including incentives, work-life balance, career growth, health and well-being, and retirement plans.
