Customer Experience Ambassador
3 weeks ago
Job Summary
We are seeking a Customer Experience Ambassador to join our team at JOANN in St. Peters, MO. As a Customer Experience Ambassador, you will be responsible for delivering a premium customer experience by inspiring creativity within our customers and making JOANN their happy place. This role requires advanced product knowledge, innovative merchandising, and cutting counter accuracy to drive sales and create an exceptional in-store experience.
Responsibilities
Some of the key responsibilities of this role include:
- Customer Interaction
- Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs.
- Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location.
- Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
- Product Knowledge
- Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
- Lift boxes from the truck and receiving area, place, and arrange items on shelves and racks.
- Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
- Sales and Merchandising
- Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events.
- Proactively drives sales through product knowledge, suggestive selling, innovative merchandising and building strong customer relationships to the JOANN brand.
- Team Collaboration
- Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management.
- Works with Store Management and other Team Members on projects in a friendly and professional manner.
Requirements
To be successful in this role, you will need:
- Availability
- Part-time status requires availability that meets the needs of the store.
- Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week.
- Experience
- Minimum - No experience required.
- Preferred - 1-3 years previous experience in a customer-centric environment.
Compensation
The estimated salary for this role is $12.50 - $15.50 per hour, based on location and experience. Benefits and incentives are dependent upon employment status and include medical, dental, and vision benefit plans, company-paid basic and optional life insurance, and paid time off and sick time.
This role is located at 5610 Suemandy Rd, St. Peters, MO 63376. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please apply today
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