Front Desk Associate

5 days ago


Springfield, Illinois, United States Springfield University Plaza Full time
Hotel Front Desk Associate

About the Role:

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Springfield University Plaza. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities:

  • Check guests in and out, ensuring accurate information is established and special requests are fulfilled
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise
  • Assist guests with sending and receiving faxes, packages, and mail
  • Work collaboratively with other departments to ensure seamless guest experiences

Requirements:

  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment and multitask
  • Basic computer skills and ability to learn our Property Management System

What We Offer:

  • Competitive compensation package
  • Opportunities for career growth and development
  • Free lunch and monthly employee socials
  • Discounted rates at Atrium properties
  • Benefits package including medical insurance, 401k, and daily pay option

About Us:

Springfield University Plaza is a world-class hotel located in the heart of Springfield, Missouri. We are committed to providing exceptional guest experiences and creating a positive and inclusive work environment for our associates.

Equal Employment Opportunity:

Atrium Hospitality is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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